1. Can you describe the various responsibilities and roles of a quality engineer?
Discuss here not only quality control, QA tests, and monitoring of various kinds (materials, products, electrical systems), but also other related tasks that a QA engineer might be responsible for: improvement processes, quality-oriented staff training, and quality-related customer services.
2. Describe your previous interactions with customers. How do you handle customer complaints?
Quality engineers can serve as the link between customers and suppliers. When a customer complains about product quality, the engineer must then solve the problem between the customer, the company, and its affiliates, including material and parts suppliers.
Briefly describe some interesting problems that you have successfully tackled.
3. Did you ever undertake staff training and instruction on Quality Assurance?
Training and instruction of staff regarding quality issues is sometimes necessary as part of quality control.
If you have any experience in this field, describe the specific reason and subject of training. Underscore, without arrogance, your accomplishments with the group.
4. What else, besides quality monitoring, can you suggest to ensure quality of materials and products?
A basic procedure in quality engineering is Continuous Improvement. Describe Involvement, method of data collection from observation and monitoring of production processes.
Problem-solving skills are the key to success here and you will do well to mention your unique abilities in this area: Problems you solved, corrections you facilitated and improvements you initiated.
5. How effective would you say your team-playing skills are?
Quality Engineers interact with employees at all levels, from minor suppliers to organization management.
Describe a specific assignment where you had to use your communication skills, participate in a group endeavor or manage/lead a team. Discuss your routine communication with all levels of management, quality managers and inspectors, development engineering divisions, operations and QA testing staff.
6. What is your ISO 9001 experience? Have you taken a company through registration?
For Quality Assurance Managers, I expect they previously managed an ISO 9001 company. During the QA interview questions, they should be able to describe the ISO 9001 requirements. They should roughly know the 8 principles of ISO 9001.
For Quality Engineers they should have worked in an ISO 9001 environment. They should know the basic systems such as document control and corrective action.
7. What is your track record on ISO 9001 non conformities?
If they were the management representative have them describe the non conformities found during the ISO 9001 surveillance audit. Can the interviewee describe the corrective action implemented for the non conformity? Does the corrective action seem reasonable? Be Suspect of individuals who state they have zero non conformities.
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8. What is their experience with writing the QA Manual?
Quality professionals are known for creating documentation.
9. Has the interviewee created or updated a Quality Manual? What standard was the manual based on?
Common answers to this are ISO 9001, TS 16949, Mil-Q, Mil- I, ISO 14001 and AS 9100.
10. Can they provide an example? Who approved the manual?
This lets you know that others reviewed the manual and believed the manual was appropriate to their business. If there was no approval process then the interviewee skipped key steps for setting up the Quality system.
11. What is your experience in working with sampling plans? Please describe some of the standards.
Quality professionals work with sampling plans. They are responsible for creating sampling plans to support inspection needs. They should know the standards.
They should mention Mil Std 105e or Ansi Z1.4. They should also be familiar with zero acceptance standards.
12. What is the difference between Mil Std 105 and Dodge Romig sampling plans?
This question really lets you know that the interviewee understands sampling plans. Both are similar in that they create sample sizes depending on lot size, accept and reject criteria.
However Dodge Romig includes defect % history into the calculation. Dodge Romig normally has smaller sampling sizes.
Quality Engineers and Managers should be able to answer these QA interview questions.
13. Provide your detail knowledge on data analysis?
Quality assurance professionals use data analysis to make sound decisions for process improvements.
14. What courses have the interviewee taken on statistics and data analysis?
How does variation affect process improvement? Do they understand the two key method to improve processes?
The two main methods are shifting the average and reducing variation.
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15. Where has the interviewee used data to improve process and products?
Here I am judging their statistical knowledge and looking for their abilities to apply the appropriate statistics.
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